Managed Services: Features and Benefits Overview

Your business success depends on your IT infrastructure. You need SMS proTECH to deliver proactive services that not only keep your network up and running, but running effectively and efficiently.

SMS proMANAGE Brochure (.pdf)      SMS proMANAGE Features (.pdf)

SMS proTECH’s complete “managed services” package, SMS proMANAGE, means that you will see increased performance, security, and reliability – immediately, and at an affordable price.

Features of SMS proMANAGE:

1. Quick Response

• SMS proMANAGE can monitor what issues are affecting your network, and will respond before they become critical – such as a server running low on memory.

• Automatic alert dispatch to your IT service provider guarantees a quick response to problems at your site.

2. Security Monitoring

• Alerts your IT service provider on attempted network access by unauthorized users.

• Software content control allows you to ban high-bandwidth interactive games or illegal peer-to-peer file sharing which monopolize business resources and promote viruses and Spyware.

• Extensive security reporting gives you a bird’seye view of your entire network’s security.

• Patch inventory ensures your operating systems are up to date and not exposed to
  vulnerabilities (Patch inventory is not required but is available for a minimal monthly fee).

3. Graphical Performance Reporting

• Scheduled executive reporting, automatically generated and sent directly to your e-mail
  address.

• Easy-to-understand graphical reports with “un/acceptable threshold” lines makes capacity management and upgrade planning simple.

• Visits from SMS proTECH shift from fixing problems to cooperatively managing your network’s growth, maximize the life of existing hardware and minimize unnecessary expenses by reallocating existing resources to where they are needed most.

4. Remote Management and Communication

• SMS proMANAGE can minimize disruptions to
  the work environment by remotely resolving
  issues using a secure VPN system

• If an issue arises that requires on-site
  assistance, prior in-depth knowledge allows
  us to send fully prepared specialists who can
  resolve the issue faster than ever before

• Network services monitoring and alerting
  (POP3, HTTP, FTP and others)

• Very low bandwidth requirements – does not
  slow down your network response time when
  issues are affecting your network, and will
  respond before they become critical – such as
  a server running low on memory

5. Detailed Site Level Inventory

• Up-to-date hardware, software and patch
  information - automatically collected, 100%
  accurate – can be used for insurance claims
  in case of flood, fire or theft

Contact SMS proTECH for additional information:
phone 937.498.7080 ext. 2237
or email us